Terms and Conditions
I. Terms & Conditions Of Sale
For further information on our Terms and Conditions of Sale including effects of cancellations & returns, delivery information and services including international delivery and payment please head to our page.
II. Website Terms Of Use (Limited Licence)
We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Website. Please note that you may not frame, link to, or utilise any framing or linking techniques to enclose the Website or any portion thereof without our prior written consent which may be withheld in our absolute discretion.
The limited licence set forth in this section does not include the right to:
• modify or download the Website or its contents (except caching or as necessary to view content)
• make any use of the Website or its Content other than personal use
• create any derivative work based upon either the Website or its Content
• collect account information for the benefit of another party
• use any meta tags or any other ‘hidden text’ utilising our name or the Trade Marks without our express written consent
• use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Website for personal, non-commercial use only. A website that links to our Website may:
• Link to, but not replicate, our content
• Not imply that we are endorsing such website or its services or products
• Not misrepresent its relationship with us
• Not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content appropriate for all ages
• Not portray us or our products, services or Items, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions
• Not use any Trade Mark without our prior written consent and
• Not link to any page of the Website other than the home page. We may, in our sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link.
Any unauthorised use by you of the Website terminates the limited licence set forth in this section without prejudice to any other remedy we may have provided for by applicable law.
III. Copyright
Direct Ltd 2021
The product range, photography, product names and descriptions are the copyright of Direct Ltd. and are protected by the international copyright and design right laws. They may not be reproduced, distributed, or modified in whole or part, without the prior written consent of Direct Ltd.
Any known infringement of our intellectual property will be actively pursued by our appointed solicitors.
Direct Ltd. authorises any person to store documentation on a single computer for personal use only and to print copies of documentation for personal use only, provided that the documentation contains the copyright notice © Direct Ltd 2021.
IV. Promotions
Promotional Codes
• Offers are valid on full price and in stock items only.
• Please refer to your marketing material for expiry date.
• Enter code at checkout.
• Discounts cannot be used in conjunction with any other offer/discount and cannot be applied retrospectively or to delivery charges.
• Excludes New Season, other exclusions may apply.
• Where a minimum spend applies, the amount must be spent in a single transaction to receive the discount.
20% Off MTO Promotion
20% off Tailored by made-to-order collection with code TAILORED20. Valid on orders placed online from 12:01am Tuesday 7th January 2025 until 11:59pm Wednesday 29th January 2025 and in stores during opening hours. Offer cannot be used in conjunction with another promotion/discount and cannot be applied retrospectively or to delivery charges. Prices cannot be adjusted for purchases made before or after this promotion. Customer’s own material products not included in the promotion. Other exclusions may apply.
Promotional Codes
SMS Discount Codes
• Codes are valid for one month after you receive the text.
• Offer is valid for online use only.
• One use per customer.
• Excludes Tailored by , limited edition, gift cards, Outlet, sale items and delivery.
• Offer cannot be used in conjunction with another offer and cannot be applied retrospectively.
Promotional Vouchers
• Promotional Vouchers can only be redeemed on full-price items and cannot be used to purchase Limited Edition pieces or gift vouchers/cards.
• Single use only, credit cannot be carried forward.
• Cannot be used in conjunction with any other offer/discount.
• Promotional Vouchers have no cash value. They cannot be exchanged or refunded.
• Expiry date is displayed on the voucher
Free Delivery
• Promotional Vouchers can only be redeemed on full-price items and cannot be used to purchase Limited Edition pieces or gift vouchers/cards.
• Single use only.
• Cannot be used in conjunction with any other offer/discount.
• Exclusions Apply - Free Delivery is to a UK mainland address (excludes Highlands) only and includes products which can be sent via Standard Parcel Delivery only.
• Expiry date is displayed on the voucher.
Free Interior Design Consultation
• A free instore Interior Design Consultation applies to your first appointment only.
• Your appointment should be booked in advance with a member of the Interior Design Team in one of our stores, except for Chelsea, where walk-in appointments are available during weekdays.
• No purchase necessary.
• No cash alternative.
• If an expiry date is applicable, this will be displayed on the promotional voucher.
• Any subsequent appointments are subject to a design fee, which can be redeemed against a minimum spend.
V. Competitions
General
• Competitions are only open to UK residents aged 18 or over, excluding employees and the immediate families of , their agents or anyone professionally connected with the promotion
• By entering any competition you are agreeing to be signed up to the database. You may unsubscribe at any time.
• All prizes are indicative and subject to variation.
• Prizes is non-transferable and there is no cash alternative.
• The winner(s) will be selected in a random draw conducted by the next working day following the competition end date.
• The Promoter is Direct Limited. Registered in England and Wales Company Number: 3722366.
• The winner will be contacted within 7 days of the draw. In the event that the winner has not responded within 14 days of notification then the Promoter reserves the right to reallocate the prize to a reserve winner.
• Please allow up to 28 days for delivery of prize. The Promoter cannot be held responsible for any delays or damages occurred during transit.
• The prize must be taken as stated and no compensation will be payable if a winner is unable to use the prize as stated. The winner will be liable for all costs and expenses not stated relating to claiming or partaking of the prize.
• The promoter may substitute items for items of an equal or greater value if, for any reason, the original item is unavailable.
• By entering, winners agree that if they win they will participate in any reasonable publicity arranged by The Promoter or its agencies.
• By entering the promotion entrants confirm that they have read and agree to be bound by these terms & conditions and by the decisions of the Promoter, which are final in all matters relating to the promotion. Failure to do so will result in the forfeiture of the prize. No correspondence will be entered into.
• The Promoter or its agencies accept no responsibility for any loss, injury or damage suffered through acceptance of the prize.
• The Promoter or its agencies will not be responsible for the non-inclusion of entries as a result of technical failures or otherwise, including any such failure which is within the control of The Promoter or its agencies. Proof of submission of entry is not proof of receipt of entry.
• The Promoter reserves the right at its sole discretion to disqualify any person it finds to be tampering or to have tampered with the operation of the promotion or the website, or to be acting in violation of these terms and conditions.
• To the full extent permitted by law the Promoter will not accept liability for any loss, damage, injury or death arising from this promotion beyond its reasonable control.
• never passes on your email address to third parties.
VI. Social Media
There is nothing we love more than seeing our products at home, in your home. We know just how inspiring this can be to other customers, so from time to time we love sharing our favourites across our own channels.
If your photo or video is chosen by us to feature, you will receive a reply to your social post from official account, asking for your permission to publish your photo or video. Please reply with # to give your permission and agree to the following Terms and Conditions:
• You acknowledge that your content may appear on -owned channels, including social media, website, email, online advertising, and our print catalogue.
• You grant a non-exclusive, worldwide, transferable, royalty-free, irrevocable licence to use your photo or video – we will always credit your social media account name alongside any used content.
• You give permission for us to modify, crop or edit your image or video for use on our channels, without materially altering your original image or video.
• You confirm that the content is of your original creation and does not infringe or might infringe the rights of a third party.
VII.Industry Partnership Programme
• The IPP is an exclusive, invitation-only programme.
• Any product purchased using the IPP discount must be solely for personal use and not for resale or gifting.
• We reserve the right to manage IPP membership at our discretion, and terminate access to the programme when it is necessary to do so.
• The discount can only be redeemed online at oka.com. It cannot be used in any of our showrooms.
• Eligibility to the IPP will expire when your employment with the company you applied through ends. We may at any time request evidence of relevant employment, and withhold access to the programme until evidence is provided.
• We reserve the right to change the terms of the IPP at any point, and to place restrictions on the number of products available for purchase.
• Information and prices offered through the IPP should remain confidential.